Scratchie Pro Plan

MELBOURNE FACILITIES MANAGEMENT SAFETY

Melbourne facilities management teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Melbourne facility managers face unique safety challenges across maintenance, cleaning, and building operations. With diverse equipment from aerial lifts to industrial cleaning machines, maintaining consistent safety protocols is complex. High-risk activities like working at heights, handling hazardous materials, and operating powered equipment demand constant vigilance.

Melbourne's facilities management sector employs over 62,000 workers across commercial, industrial, and institutional buildings. Recent WorkSafe Victoria data shows that facility maintenance and cleaning operations account for 23% of workplace injuries. Local regulations require comprehensive safety management systems, with particular focus on high-risk work including heights, confined spaces, and hazardous substances.

Our Solution

Our Safety Recognition & Rewards platform transforms facility safety culture through instant digital recognition. When maintenance technicians, cleaners, or security staff demonstrate safe practices or report hazards, they receive immediate rewards through their mobile devices. This positive reinforcement drives sustained behavior change and creates a proactive safety environment.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant rewards when maintenance technicians complete equipment lockout/tagout procedures and document isolation points for electrical, mechanical, and hydraulic systems

• Mobile hazard reporting for cleaners identifying wet floors, damaged floor mats, or faulty electrical equipment with photo evidence

• PPE compliance recognition when staff properly use fall protection equipment during high-access cleaning or maintenance of HVAC systems

• Digital safety walkthroughs for facility managers conducting equipment inspections on building management systems, fire safety equipment, and emergency lighting

• Automated rewards for proper chemical handling procedures including correct dilution ratios, PPE usage, and SDS documentation

• Recognition for security staff completing visitor safety inductions and maintaining emergency evacuation protocols

• Safety milestone celebrations when teams achieve incident-free periods across specific building zones or equipment types

• Special rewards for identifying and reporting critical building maintenance issues that could impact occupant safety

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect: • 52% increase in hazard reporting across building maintenance and cleaning operations

• 43% reduction in slip, trip and fall incidents in common areas and service corridors

• 67% improvement in PPE compliance for high-risk maintenance tasks

• 89% staff engagement in safety programs with measurable behavior changes

• 38% decrease in equipment-related incidents through better pre-start checks

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.