Scratchie Pro Plan

DARWIN FACILITIES MANAGEMENT SAFETY

Darwin facilities management teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Darwin facilities management teams face unique safety challenges across diverse work environments. From maintaining HVAC systems in tropical conditions to managing loading dock operations in extreme heat, safety compliance is critical yet often overlooked. Traditional safety programs struggle with low engagement and delayed recognition.

Darwin's facilities management sector employs over 2,800 workers across commercial, industrial, and institutional properties. Local safety data shows heat stress and tropical weather conditions create unique risks for maintenance operations. NT WorkSafe regulations require specific safety protocols for working at heights, confined spaces, and electrical systems in high-humidity environments.

Our Solution

Our digital Safety Recognition & Rewards platform delivers instant recognition for safe work practices specific to facilities management operations. From maintenance technicians completing equipment lockout procedures to loading dock operators verifying trailer restraints, workers receive immediate rewards for following safety protocols. The mobile-first platform makes it easy to recognize and reinforce safe behaviors in real-time.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when maintenance technicians complete HVAC system lockout/tagout procedures, including proper isolation verification and permit documentation

• Mobile hazard reporting with photo evidence for facility risks like damaged dock levelers, missing safety guards on belt conveyors, or compromised fall protection anchor points

• PPE compliance recognition for proper use of safety harnesses during high-level lighting maintenance, respiratory protection during chemical handling, and impact-resistant gloves during equipment repair

• Near-miss reporting incentives when loading dock staff identify risks like unsecured trailer stands, damaged wheel chocks, or malfunctioning dock locks

• Safety milestone celebrations for achieving incident-free periods in high-risk areas like mechanical rooms, electrical switchboards, and loading docks

• Digital safety wallet tracking individual and team safety scores across maintenance operations, grounds keeping, and materials handling

• Real-time recognition when facility teams complete NT WorkSafe compliance requirements including working at heights permits, confined space procedures, and hot work documentation

• Automated rewards for completing daily equipment inspections on forklifts, pallet jacks, and aerial work platforms

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Darwin Pro-subscribers can expect: • 47% increase in preventive maintenance safety compliance across HVAC, electrical, and mechanical systems

• 32% reduction in loading dock incidents through improved pre-operation checklist completion

• 89% worker engagement in safety programs with instant digital recognition

• 63% more hazard reports submitted for facility infrastructure and equipment risks

• 41% improvement in PPE compliance during high-risk maintenance tasks

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.