Scratchie Pro Plan

SYDNEY FACILITIES MANAGEMENT QUALITY

Sydney facilities management teams achieve better quality outcomes

Start Free Month, then $5/active user

The Challenge

Sydney's facilities management sector faces unprecedented challenges in maintaining consistent quality standards across construction and maintenance operations. With over 12,000 active projects and a 15% annual growth rate, ensuring consistent workmanship while managing tight deadlines and budget constraints has become increasingly complex.

Sydney's facilities management sector employs over 45,000 professionals across 2,300 commercial properties. Recent market analysis shows a 12% annual growth rate, with increasing demand for quality management systems in construction and maintenance operations. Local regulations, including the NSW Building and Construction Industry Security of Payment Act, have heightened focus on quality documentation and compliance.

Our Solution

Our Quality Excellence Recognition program transforms how Sydney facilities management teams approach construction quality and safety compliance. By implementing data-driven incentives and real-time recognition, organizations can boost engagement, reduce defects, and create a culture of excellence across all operational areas.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated quality tracking for Building Services Technicians completing preventive maintenance tasks, including HVAC system inspections, BMS programming, and electrical infrastructure upgrades

• Real-time recognition when Maintenance Supervisors achieve zero-defect milestones in critical areas like fire safety systems, emergency lighting, and building automation controls

• Performance bonuses for Facilities Coordinators who maintain 100% compliance with Sydney's building code requirements, including annual fire safety statements and essential services maintenance

• Digital nomination platform for Site Engineers exceeding quality benchmarks in construction projects, particularly in structural integrity assessments and materials testing

• Quality achievement tracking for Building Operations Managers implementing energy efficiency upgrades, including NABERS ratings improvements and sustainable building practices

• Precision work incentives for Mechanical Services Technicians maintaining critical equipment like chillers, cooling towers, and building pressure systems

• Client satisfaction rewards for Property Managers achieving exceptional tenant feedback on maintenance response times and project completion quality

• Safety-quality integration bonuses for Construction Supervisors maintaining zero incidents while delivering high-quality building modifications and renovations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in building maintenance defects across commercial properties

• 67% improvement in first-time fix rates for critical building systems

• 89% increase in preventive maintenance compliance scores

• 52% faster resolution of tenant maintenance requests

• 78% higher quality audit scores for construction projects

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.