Scratchie Pro Plan

MELBOURNE FACILITIES MANAGEMENT QUALITY

Melbourne facilities management teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne facilities managers face increasing pressure to maintain exceptional quality standards across diverse property portfolios while managing tight budgets and high client expectations. Traditional quality control methods often fail to engage maintenance technicians and service staff in pursuing excellence.

Melbourne's facilities management sector employs over 12,000 professionals managing $47.8 billion worth of commercial, residential, and industrial properties. Recent market research indicates a 15% annual growth in demand for quality-focused facilities services, with 73% of property owners citing maintenance quality as their top priority. Local regulations, including Victorian Building Authority requirements and Melbourne City Council sustainable building standards, create additional quality compliance pressures for facilities management teams.

Our Solution

Our Quality Excellence Recognition platform transforms how Melbourne facilities management teams approach quality control. By implementing a structured bonus system that rewards precision work, exceptional maintenance standards, and client satisfaction, organizations can drive measurable improvements in service delivery and reduce costly defects.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated quality tracking for building maintenance technicians completing preventive maintenance tasks, with instant rewards for perfect completion of HVAC system checks, electrical inspections, and plumbing maintenance protocols

• Digital recognition system for facilities coordinators who achieve zero defects in quarterly building condition assessments, including structural integrity checks, façade inspections, and fire safety system verifications

• Performance-based bonuses when maintenance teams complete critical equipment repairs within SLA timeframes while maintaining 100% compliance with Australian Standards AS/NZS 3666 (air-handling systems) and AS 1851 (fire protection systems)

• Quality milestone rewards for property managers achieving exceptional client satisfaction scores (>95%) in monthly tenant surveys covering cleanliness, response times, and maintenance quality

• Precision work incentives for mechanical services technicians completing detailed equipment maintenance logs, including chiller efficiency readings, BMS optimization checks, and energy performance tracking

• Craftsmanship recognition program for facilities technicians demonstrating excellence in specialized tasks like access control system programming, building automation upgrades, and critical systems integration

• Peer nomination system allowing senior facility managers to recognize outstanding quality achievements in areas like sustainable building practices, energy efficiency initiatives, and waste reduction programs

• Melbourne-specific compliance rewards for teams maintaining perfect scores in Essential Safety Measures (ESM) annual certifications and Building Code of Australia (BCA) requirements

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in maintenance rework requests across commercial property portfolios

• 67% improvement in first-time fix rates for critical building systems maintenance

• 92% tenant satisfaction with quality of facilities services and maintenance work

• 38% decrease in reactive maintenance costs through improved preventive maintenance quality

• 54% increase in employee retention among skilled maintenance technicians and building managers

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.