Scratchie Pro Plan

BRISBANE FACILITIES MANAGEMENT QUALITY

Brisbane facilities management teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's facilities management sector faces increasing pressure to maintain exceptional quality standards across construction, maintenance, and operational activities. With over 2,500 commercial buildings requiring ongoing management and a 15% annual increase in quality-related incidents, the need for systematic quality control has never been more critical.

Brisbane's facilities management sector employs over 12,000 professionals managing $45 billion worth of commercial assets. Recent market analysis shows a 23% increase in demand for quality management systems, driven by stringent local building codes and sustainability requirements. The South East Queensland construction boom has created additional pressure on maintaining consistent quality standards across facility maintenance and upgrade projects.

Our Solution

Our Quality Excellence Recognition program specifically addresses the unique challenges faced by Brisbane's facilities management professionals. By implementing a comprehensive quality tracking and reward system, we help organizations reduce defects, improve first-time completion rates, and maintain consistent standards across all maintenance and construction activities.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated quality tracking system for Building Services Technicians completing preventive maintenance tasks, including HVAC filter replacements, BMS programming updates, and electrical system inspections

• Real-time recognition when Maintenance Supervisors achieve zero defects on quarterly building condition assessments, including facade integrity checks and structural inspections

• Quality milestone rewards for Construction Project Managers who maintain AS/NZS ISO 9001:2016 compliance across renovation and fit-out projects

• Digital nomination platform for Facilities Coordinators excelling in quality control during critical equipment installations, including generator systems, fire safety infrastructure, and access control upgrades

• Performance tracking dashboard for Building Operations Managers monitoring key quality metrics across mechanical, electrical, and plumbing maintenance activities

• Instant rewards when Technical Services Officers complete detailed equipment condition reports, including thermal imaging assessments and vibration analysis

• Recognition system for Property Maintenance Teams achieving perfect scores on building compliance audits, including essential safety measures and emergency systems checks

• Quality excellence badges for Facilities Engineers implementing successful energy efficiency upgrades while maintaining optimal building performance standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in maintenance rework requests across commercial building portfolios

• 67% improvement in first-time completion rates for preventive maintenance tasks

• 89% increase in quality audit compliance scores for building services operations

• 52% decrease in tenant complaints related to maintenance quality

• 78% higher staff retention rate among recognized maintenance technicians

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.