Scratchie Pro Plan

MELBOURNE FACILITIES MANAGEMENT SUCCESS

Melbourne facilities management teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Melbourne facilities management teams face unique challenges in maintaining consistent performance across diverse property portfolios. From managing preventive maintenance schedules to coordinating emergency repairs, tracking team achievements and recognizing milestone completions often falls by the wayside, leading to decreased motivation and higher turnover rates.

Melbourne's facilities management sector manages over 4.2 million square meters of commercial space, with an average team size of 15 technical staff per property portfolio. Local compliance requirements include strict adherence to Essential Safety Measures (ESM) maintenance standards and energy efficiency reporting under NABERS protocols. The city's focus on sustainable building operations creates unique challenges and opportunities for facilities management teams.

Our Solution

Project Milestone Celebrations (PMC) provides a comprehensive achievement recognition system specifically designed for Melbourne's facilities management sector. Our platform automatically tracks and celebrates key operational milestones, from successful building system upgrades to completion of major maintenance projects, helping boost team morale and improve retention rates across your facilities management workforce.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition when Building Management System (BMS) operators complete quarterly HVAC optimization projects, including chiller efficiency improvements and air handling unit maintenance

• Milestone rewards for Maintenance Supervisors achieving 100% completion of scheduled preventive maintenance tasks across commercial property portfolios

• Achievement tracking for Facilities Coordinators managing successful fire safety system upgrades, including sprinkler system testing and emergency lighting compliance checks

• Performance recognition when Technical Services Teams complete energy efficiency projects, including LED lighting retrofits and smart building control implementations

• Celebration triggers for Property Operations Managers achieving ISO 14001 environmental management certification renewals

• Team rewards when Mechanical Services Technicians complete critical plant room equipment overhauls ahead of schedule

• Recognition system for Building Services Engineers reaching sustainability targets through successful implementation of energy monitoring systems

• Achievement badges for Compliance Officers maintaining 100% uptime on essential building services while meeting Melbourne City Council regulations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in preventive maintenance completion rates across commercial property portfolios

• 37% reduction in reactive maintenance requests through better planned maintenance execution

• 89% increase in team member satisfaction scores among facilities management staff

• 52% decrease in technical staff turnover rates year-over-year

• 28% boost in energy efficiency project completion rates across managed properties

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.