Scratchie Pro Plan

SYDNEY EVENTS & ENTERTAINMENT QUALITY

Sydney events & entertainment teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's events and entertainment industry faces unprecedented quality control challenges across large-scale productions, festivals, and corporate events. With complex technical requirements, tight deadlines, and high client expectations, maintaining consistent quality standards has become increasingly difficult. Event producers struggle to motivate staff while ensuring flawless execution across lighting, sound, staging, and multimedia elements.

Sydney's events and entertainment sector generates over $4.2 billion annually, with technical production services accounting for 27% of industry revenue. Recent market research shows 72% of Sydney event companies struggle with maintaining consistent quality standards across large-scale productions. The city hosts over 1,200 major events annually, requiring skilled technical crews who can deliver exceptional production values under pressure.

Our Solution

Quality Excellence Recognition transforms event production quality by incentivizing and rewarding exceptional workmanship across all technical disciplines. Our platform enables real-time recognition of outstanding stage builds, perfect audio mixing, flawless lighting programming, and seamless multimedia integration. By celebrating excellence in craft, we help Sydney's premier event companies deliver world-class productions while building a culture of quality.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Audio Engineers achieve perfect sound checks including frequency scanning, monitor mix verification, and wireless system coordination across multiple zones

• Performance tracking for Lighting Technicians who demonstrate excellence in DMX programming, moving head maintenance, and precise focus positioning for theatrical and concert lighting

• Quality achievement rewards for Stage Managers completing thorough safety inspections of truss systems, chain motors, and rigging points according to Sydney Entertainment Venue standards

• Craftsmanship bonuses for Set Construction Teams achieving zero-defect builds including proper bracing installation, scenic element security, and load-bearing verification

• Excellence recognition for Video Technical Directors maintaining broadcast-quality standards across LED wall calibration, vision switching, and content playback systems

• Precision work incentives for Pyrotechnicians following exact firing sequences, safety protocols, and NSW WorkCover compliance requirements

• Quality milestone tracking for Front of House Engineers mastering complex sound system alignment, time alignment, and EQ optimization across multiple arrays

• Peer nominations for Production Electricians demonstrating excellence in power distribution, backup system testing, and compliance with AS/NZS 3000 standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in first-time-right stage builds and technical setups

• 67% reduction in audio-visual technical issues during live events

• 89% increase in positive client feedback on production quality

• 52% decrease in equipment-related show stops and technical delays

• 94% staff retention rate among recognized technical professionals

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.