
MELBOURNE EVENTS & ENTERTAINMENT QUALITY

The Challenge
Melbourne's events and entertainment industry faces unique challenges in maintaining consistent quality standards across diverse venues and productions. From technical production crews to front-of-house staff, maintaining excellence across multiple touchpoints requires systematic recognition and incentivization.
Melbourne's events and entertainment sector employs over 12,000 professionals across 200+ venues. Recent industry data shows a 15% annual growth in live entertainment events, with technical production quality being a key differentiator for successful venues. Local compliance requirements include strict adherence to the Victorian Commission for Gambling and Liquor Regulation (VCGLR) standards and comprehensive Risk Management Plans for major events.
Our Solution
Quality Excellence Recognition provides a comprehensive award program specifically designed for Melbourne's events and entertainment sector. Our platform helps venue managers, production directors, and event coordinators implement structured recognition systems that reward exceptional quality in sound engineering, lighting design, stage management, and customer service delivery.
Trusted by Industry Leaders


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Everything you need to build a positive safety culture
• Instant recognition for sound engineers achieving perfect audio calibration during live performances, including proper EQ settings, feedback elimination, and optimal speaker placement
• Quality awards for lighting technicians who maintain precise DMX programming, successful execution of complex lighting cues, and proper maintenance of moving head fixtures
• Performance tracking for stage managers completing thorough pre-show equipment checks, including wireless microphone testing, monitor setup, and backstage communication systems
• Recognition program for front-of-house staff achieving excellence in ticket scanning efficiency, crowd management, and emergency evacuation procedure execution
• Milestone rewards for production crews maintaining zero technical failures during major events at venues like Rod Laver Arena and Marvel Stadium
• Quality achievement tracking for rigging teams completing thorough safety checks on truss systems, chain motors, and flying hardware
• Peer nomination system for recognizing exceptional audio-visual technicians managing complex multi-camera broadcasts and live streaming setups
• Excellence awards for venue managers achieving perfect compliance with VCGLR regulations and maintaining current Risk Management Plans
Recognition Tools
Points-based Recognition
Cash Rewards
Team Challenges
Analytics & Reporting
Comprehensive Dashboards
ROI Measurement
Custom Reports
Administration
Multi-site Management
Custom Branding
Role-based Permissions
Optional Cash Rewards
Supercharge recognition with cash rewards




Our Melbourne Pro-subscribers can expect:
• 43% improvement in technical performance quality across sound, lighting, and video systems
• 67% reduction in show-stopping technical failures during live events
• 89% increase in staff retention among technical production crews
• 92% positive feedback from event attendees regarding venue management and show quality
• 78% reduction in equipment maintenance issues through improved quality checks
Common questions
What counts as an "active user"?
How does the free trial work?
Do I need to use cash rewards?
How do cash rewards work?
Can I cancel anytime?
Is Scratchie secure?
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What our customers say

Debbie Elliott

George Bardas
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