Carrot
Scratchie Pro Plan

MELBOURNE EVENTS & ENTERTAINMENT QUALITY

Melbourne events & entertainment teams achieve 50% fewer defects
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Start Free Month, then $5/active user
Events & Entertainment workplace safety

The Challenge

Melbourne's events and entertainment industry faces unique challenges in maintaining consistent quality standards across diverse venues and productions. From technical production crews to front-of-house staff, maintaining excellence across multiple touchpoints requires systematic recognition and incentivization.

Melbourne's events and entertainment sector employs over 12,000 professionals across 200+ venues. Recent industry data shows a 15% annual growth in live entertainment events, with technical production quality being a key differentiator for successful venues. Local compliance requirements include strict adherence to the Victorian Commission for Gambling and Liquor Regulation (VCGLR) standards and comprehensive Risk Management Plans for major events.

Our Solution

Quality Excellence Recognition provides a comprehensive award program specifically designed for Melbourne's events and entertainment sector. Our platform helps venue managers, production directors, and event coordinators implement structured recognition systems that reward exceptional quality in sound engineering, lighting design, stage management, and customer service delivery.

Trusted by Industry Leaders

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Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for sound engineers achieving perfect audio calibration during live performances, including proper EQ settings, feedback elimination, and optimal speaker placement

• Quality awards for lighting technicians who maintain precise DMX programming, successful execution of complex lighting cues, and proper maintenance of moving head fixtures

• Performance tracking for stage managers completing thorough pre-show equipment checks, including wireless microphone testing, monitor setup, and backstage communication systems

• Recognition program for front-of-house staff achieving excellence in ticket scanning efficiency, crowd management, and emergency evacuation procedure execution

• Milestone rewards for production crews maintaining zero technical failures during major events at venues like Rod Laver Arena and Marvel Stadium

• Quality achievement tracking for rigging teams completing thorough safety checks on truss systems, chain motors, and flying hardware

• Peer nomination system for recognizing exceptional audio-visual technicians managing complex multi-camera broadcasts and live streaming setups

• Excellence awards for venue managers achieving perfect compliance with VCGLR regulations and maintaining current Risk Management Plans

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.
1.
Fund your rewards wallet
While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.
Fund your rewards wallet
2.
Set award limits and controls
Define who can give cash awards and set maximum values to keep your budget predictable.
Set award limits and controls
3.
Give instant recognition
Supervisors can recognize safe behaviors on the spot with immediate cash rewards.
Give instant recognition
4.
Track impact and results
Monitor award patterns and measure the effectiveness of your recognition program.
Track impact and results

Our Melbourne Pro-subscribers can expect:

43% improvement in technical performance quality across sound, lighting, and video systems

67% reduction in show-stopping technical failures during live events

89% increase in staff retention among technical production crews

92% positive feedback from event attendees regarding venue management and show quality

78% reduction in equipment maintenance issues through improved quality checks

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.
FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.
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Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager
Narellan Pools
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We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.

George Bardas

CEO
Taylor Construction Group

Get Started Today

Transform your workplace safety culture

Join hundreds of companies using Scratchie to build a positive safety environment through recognition.