Scratchie Pro Plan

SYDNEY EMERGENCY SERVICES QUALITY

Sydney emergency services teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's emergency services face unique challenges in maintaining consistent quality standards across high-pressure situations. From rapid response requirements to complex medical procedures, teams must deliver excellence while managing time-critical scenarios.

Sydney's emergency services sector employs over 15,000 professionals across 127 stations and facilities. Recent NSW government initiatives have increased focus on quality standards and operational excellence, with a 12% annual budget increase allocated to training and quality improvement programs.

Our Solution

Our Quality Excellence Recognition program transforms emergency services performance by rewarding exceptional craftsmanship and precision in critical situations. From paramedics executing life-saving procedures to firefighters conducting technical rescues, we recognize and incentivize excellence.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for paramedics achieving perfect scores on Advanced Life Support (ALS) protocol compliance and equipment checks including defibrillator testing, drug inventory accuracy, and ambulance readiness inspections

• Performance tracking for firefighters completing technical rescue operations including confined space entry procedures, hydraulic rescue tool deployment, and aerial apparatus positioning

• Quality achievement rewards for emergency dispatch operators maintaining under 60-second response times while accurately coding incident priorities and coordinating multi-agency responses

• Excellence recognition for hazmat team members executing decontamination procedures, conducting air monitoring operations, and maintaining SCBA equipment to NSW Fire and Rescue standards

• Precision work incentives for emergency medical technicians completing patient care documentation with 100% accuracy, including vital signs monitoring and medication administration records

• Craftsmanship awards for rescue specialists demonstrating expertise in vertical rescue operations, swift water rescue techniques, and complex vehicle extrication procedures

• Peer nomination system for recognizing exceptional performance during mass casualty incident management, multi-agency coordination, and critical incident stress debriefing

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in emergency response times across all service categories

• 67% increase in protocol compliance and documentation accuracy

• 89% reduction in equipment-related incidents and failures

• 92% team engagement in quality improvement initiatives

• 78% decrease in procedural errors during critical operations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.