Scratchie Pro Plan

MELBOURNE EMERGENCY SERVICES QUALITY

Melbourne emergency services teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne emergency services face unprecedented challenges in maintaining consistent quality standards across high-pressure situations. From rapid response times to precise medical interventions, every action must meet exacting standards while lives hang in the balance.

Melbourne's emergency services sector employs over 15,000 personnel across ambulance services, fire rescue, and emergency response units. Recent data shows a 23% increase in emergency call volumes, highlighting the critical need for quality-focused recognition systems that maintain high standards under increasing pressure.

Our Solution

Our Quality Excellence Recognition program transforms emergency service delivery through targeted incentives and rewards that recognize exceptional quality in critical situations. From perfect patient handovers to flawless emergency vehicle inspections, we help build a culture of excellence.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when paramedics achieve perfect patient care documentation scores, including vital signs monitoring, treatment protocols, and handover procedures

• Quality bonuses for firefighters completing thorough post-incident equipment checks on breathing apparatus, thermal imaging cameras, and hydraulic rescue tools

• Performance tracking for emergency dispatch operators maintaining under-40-second call processing times while achieving 100% accuracy in incident classification

• Excellence awards for ambulance officers demonstrating perfect compliance with drug administration protocols, including double-checking procedures and documentation

• Recognition system for rescue personnel achieving zero-defect maintenance on specialized equipment including hydraulic spreaders, stabilization tools, and rope rescue gear

• Quality milestone tracking for emergency medical technicians maintaining perfect patient monitoring during critical care transport

• Peer nomination platform for highlighting exceptional crisis management during multi-agency emergency responses

• Performance bonuses for achieving zero medication errors across high-acuity patient care scenarios

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in first-time-right emergency response procedures across all service categories

• 67% reduction in equipment-related incidents during critical emergency operations

• 91% increase in perfect patient care documentation scores

• 78% higher staff engagement in quality improvement initiatives

• 52% reduction in response time variations across emergency calls

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.