Scratchie Pro Plan

BRISBANE EMERGENCY SERVICES QUALITY

Brisbane emergency services teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's emergency services face unique challenges in maintaining consistent quality standards across high-pressure situations. From paramedics managing critical patient care to firefighters executing precise rescue operations, the demand for excellence never stops. Traditional recognition programs often fail to address the specific needs of emergency response teams, leading to decreased motivation and potential gaps in service quality.

Brisbane's emergency services sector employs over 5,000 professionals across 47 stations and facilities. Recent data shows a 15% annual increase in emergency calls, with growing demand for specialized response capabilities. Local regulations require strict adherence to Queensland Emergency Services Act standards, with particular emphasis on response time metrics and service quality benchmarks.

Our Solution

Our Quality Excellence Recognition program is specifically designed for Brisbane's emergency services sector, offering real-time recognition for exceptional workmanship in critical situations. The platform integrates seamlessly with existing emergency response protocols, providing immediate acknowledgment for precise execution of life-saving procedures, equipment maintenance excellence, and outstanding team coordination during crisis situations.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for paramedics achieving Gold Standard response times under 8 minutes while maintaining perfect patient handover documentation

• Performance tracking for firefighters completing thorough apparatus checks including SCBA equipment, hydraulic rescue tools, and aerial ladder inspections

• Quality achievement rewards for emergency dispatch operators maintaining 99.9% accuracy in incident classification and resource allocation

• Excellence bonuses for rescue specialists demonstrating perfect execution of confined space rescue protocols and high-angle rescue operations

• Recognition system for ambulance fleet mechanics achieving zero-defect maintenance on critical life-support equipment and vehicle systems

• Peer nomination platform for emergency response teams showing exceptional coordination during multi-agency incidents

• Quality milestone tracking for hazmat specialists maintaining perfect compliance with decontamination procedures and chemical identification protocols

• Special recognition for air ambulance crews achieving excellence in night operations and challenging weather condition responses

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% improvement in emergency response team coordination and effectiveness

• 37% reduction in equipment-related incidents during critical operations

• 92% increase in team member engagement with quality improvement initiatives

• 28% faster response times while maintaining superior service quality

• 64% higher satisfaction ratings from partner healthcare facilities

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.