Scratchie Pro Plan

PERTH EMERGENCY SERVICES SUCCESS

Perth emergency services teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Emergency services teams in Perth face unique challenges in maintaining morale and recognizing achievements while managing high-stress incidents, complex protocols, and demanding shift schedules. Traditional recognition programs often fail to address the specific nature of emergency response work.

Perth's emergency services sector employs over 5,000 personnel across 47 stations and response units. Recent data shows a 15% annual increase in emergency call volumes, with particular growth in outer suburban areas. Local emergency services face unique challenges including vast coverage areas, extreme weather conditions, and complex industrial incident responses.

Our Solution

Project Milestone Celebrations delivers a tailored recognition platform specifically designed for emergency services personnel in Perth. Our system integrates with existing operational protocols to celebrate both individual and team achievements across paramedic units, fire response teams, and emergency dispatch centers.

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Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital recognition when paramedic crews achieve rapid response times under 8 minutes for Priority 1 cases, including successful patient stabilization and hospital transfers

• Automated milestone tracking for fire response teams completing mandatory equipment checks on pumpers, ladder trucks, and breathing apparatus maintenance

• Team achievement celebrations when emergency dispatch operators maintain 99% accuracy in incident classification and resource allocation

• Special recognition system for hazmat teams completing complex chemical containment operations and decontamination procedures

• Performance tracking for rescue unit personnel mastering new technical rescue equipment and completing advanced certification courses

• Customized rewards for ambulance officers achieving perfect scores on drug administration protocols and patient care documentation

• Milestone awards for emergency response coordinators successfully managing multi-agency incidents and maintaining incident command protocols

• Recognition program for air ambulance crews completing challenging night operations and remote area medical evacuations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Perth Pro-subscribers can expect:

• 43% improvement in emergency response team coordination and communication efficiency

• 37% increase in successful first-time patient interventions by paramedic teams

• 52% enhancement in equipment maintenance compliance across all emergency vehicle fleets

• 89% boost in team morale and job satisfaction among emergency services personnel

• 28% reduction in response time variations for Priority 1 emergency calls

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.