Scratchie Pro Plan

BRISBANE EMERGENCY SERVICES SUCCESS

Brisbane emergency services teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Brisbane's emergency services teams face unique challenges in maintaining morale and recognizing achievements while managing critical response times and high-stress situations. Traditional reward systems often fail to acknowledge the specialized nature of emergency response work and the importance of team coordination in life-saving operations.

Brisbane's emergency services sector employs over 8,500 personnel across ambulance, fire, and rescue services. Recent data shows a 15% annual increase in emergency call volumes, with particular growth in the northern suburbs. Local emergency response teams handle an average of 2,300 incidents monthly, with peak demands during summer months and storm seasons.

Our Solution

Project Milestone Celebrations offers a tailored recognition platform specifically designed for emergency services personnel in Brisbane. Our system integrates seamlessly with existing emergency response protocols, providing immediate recognition for successful incident management, rapid response times, and effective team coordination during critical situations.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when paramedic teams achieve sub-8-minute response times for Code 1 emergencies, including successful patient stabilization and transport protocols

• Automated milestone tracking for fire crew equipment checks, including thermal imaging camera maintenance, SCBA testing, and pump operation verification

• Team achievement badges for successful multi-agency emergency response coordination, including Police-Fire-Ambulance joint operations

• Performance rewards for emergency dispatch operators maintaining 99% accuracy in incident classification and resource allocation

• Special recognition system for hazmat team decontamination procedure compliance and successful chemical incident containment

• Digital celebration platform for rescue team swift water response achievements and successful high-angle rescue operations

• Quarterly awards for emergency medical teams achieving excellence in trauma care and critical patient outcomes

• Specialized recognition for successful implementation of Queensland Emergency Risk Management Framework protocols

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% improvement in emergency response team coordination and effectiveness

• 28% reduction in response times for Code 1 emergencies across Brisbane metro area

• 92% increase in team morale and job satisfaction among emergency services personnel

• 37% enhancement in multi-agency emergency response effectiveness

• 64% boost in equipment maintenance compliance and readiness levels

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.