Scratchie Pro Plan

SYDNEY ELECTRIC VEHICLE CHARGING QUALITY

Sydney electric vehicle charging teams achieve 50% fewer defects

Start Free Month, then $5/active user

Electric Vehicle Charging workplace safety

The Challenge

Sydney's rapidly expanding electric vehicle charging network faces critical quality control challenges. With over 850 public charging stations across Greater Sydney and a projected 400% growth by 2025, maintaining consistent installation quality and service standards has become increasingly complex. Charging station technicians and installers must navigate strict electrical safety regulations while meeting growing consumer demand for reliable, high-speed charging infrastructure.

Sydney's EV charging infrastructure is experiencing unprecedented growth, with the NSW Government's Electric Vehicle Strategy driving significant expansion. Local data shows a 156% increase in public charging station installations over the past 18 months, creating urgent demand for qualified technicians and rigorous quality control measures. The Greater Sydney region currently hosts over 850 public charging points, with plans to quadruple this number by 2025.

Our Solution

Our Quality Excellence Recognition program specifically addresses the unique challenges of Sydney's EV charging sector. By implementing a structured reward system that recognizes exceptional workmanship in installation, maintenance, and customer service, we help charging network operators maintain the highest quality standards. Our platform integrates seamlessly with existing quality management systems while providing real-time recognition for outstanding performance.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Level 2 AC charging station installers achieve perfect inspection scores on cable management, earthing systems, and overcurrent protection device installation

• Performance tracking for DC fast charging maintenance technicians who complete preventive maintenance tasks including cooling system checks, connector wear inspection, and power module diagnostics

• Quality achievement badges for charging network operators who maintain 99.9% uptime across their Sydney charging stations through proactive maintenance and rapid fault response

• Specialized rewards for certified EV charging technicians who successfully complete complex installations of 350kW ultra-rapid charging systems with zero defects

• Recognition program for charging station inspectors who identify and document potential safety issues including cable wear, earthing faults, or communication system errors

• Milestone awards for maintenance teams achieving excellence in charging station reliability metrics including mean time between failures and first-time fix rates

• Peer nomination system for outstanding troubleshooting of complex technical issues in CCS and CHAdeMO charging systems

• Quality excellence bonuses for teams maintaining AS/NZS 3000 compliance across multiple charging locations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in charging station installation defects through standardized quality verification processes

• 67% improvement in first-time fix rates for charging station maintenance calls

• 91% increase in preventive maintenance completion rates across Sydney charging networks

• 38% decrease in charging station downtime through enhanced quality control measures

• 94% satisfaction rate from EV drivers using recognized high-quality charging locations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.