Scratchie Pro Plan

MELBOURNE QUALITY LEADER

Melbourne electric vehicle charging teams achieve 50% fewer defects

Start Free Month, then $5/active user

Electric Vehicle Charging workplace safety

The Challenge

Melbourne's rapidly expanding electric vehicle charging network faces critical quality control challenges. With over 500 public charging stations and growing demand, maintaining consistent installation standards, reliable operation, and excellent user experience is paramount. Technicians and installers need recognition systems that promote precision workmanship and incentivize exceptional quality outcomes.

Melbourne leads Australia in EV charging infrastructure deployment, with significant growth in ultra-rapid charging installations. Local data shows increasing demand for qualified technicians, with specialized skills in high-power charging systems. Recent regulatory changes emphasize the importance of quality workmanship in charging station installations, particularly regarding electrical safety and grid integration requirements.

Our Solution

Our Quality Excellence Recognition program transforms EV charging infrastructure quality through targeted rewards for precision installation, proactive maintenance, and outstanding service delivery. By recognizing technicians who exceed standards in areas like charging efficiency optimization, safety compliance, and user experience, we drive continuous improvement across Melbourne's EV charging network.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Level 2 AC charging station installers achieve perfect commissioning scores across voltage testing, earth bonding verification, and communication protocol validation

• Performance tracking for DC fast charging maintenance technicians who maintain 99.9% uptime through proactive diagnostics, thermal imaging inspections, and power delivery optimization

• Quality achievement badges for charging network operators demonstrating excellence in load management, smart charging implementation, and grid integration

• Precision workmanship rewards for certified electricians completing ultra-rapid charging installations with zero defects in cable management, protection systems, and cooling infrastructure

• Recognition program for charging station inspectors achieving 100% accuracy in safety compliance verification, including RCD testing, insulation resistance measurement, and earthing system validation

• Excellence awards for technical teams maintaining charging networks with comprehensive preventive maintenance, including connector wear monitoring, firmware updates, and power quality analysis

• Peer nomination system for outstanding troubleshooting of complex charging station issues, including power module diagnostics, communication gateway repairs, and payment system integration

• Quality milestone tracking for teams achieving perfect scores in AS/NZS 3000 compliance audits, grid connection assessments, and charging station certification processes

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in charging station commissioning defects through standardized quality verification protocols

• 95% improvement in first-time-right installation rates for DC fast charging infrastructure

• 67% decrease in charging station downtime through enhanced preventive maintenance quality

• 89% increase in user satisfaction scores for charging station reliability and performance

• 78% higher detection rate of potential issues during routine quality inspections

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.