Scratchie Pro Plan

DARWIN AVIATION SAFETY

Darwin aviation teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Darwin's aviation sector faces unique safety challenges across airside operations, maintenance facilities, and cargo handling areas. With high-risk activities involving aircraft maintenance, fuel handling, and ground support operations, maintaining consistent safety compliance is critical. Traditional safety programs often fail to engage workers in real-time or provide immediate recognition for proactive safety behaviors.

Darwin International Airport serves as Northern Territory's primary aviation hub, handling over 2 million passengers annually. With 150+ daily aircraft movements and 1,200+ aviation workers across various operations, maintaining safety excellence is paramount. Local safety regulations require strict compliance with CASA guidelines, particularly in areas of aircraft maintenance, ground operations, and dangerous goods handling.

Our Solution

Our digital Safety Recognition & Rewards platform transforms aviation safety culture by providing instant recognition when ground crew, maintenance technicians, and operations staff demonstrate safe work practices. The mobile-first solution enables immediate rewards for hazard reporting, PPE compliance, and safety milestone achievements across all aviation operations at Darwin International Airport.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when Aircraft Maintenance Engineers (AMEs) complete thorough pre-maintenance safety checks including FOD walks, tool accountability verification, and proper lockout/tagout procedures

• Mobile hazard reporting system for Ground Support Equipment (GSE) operators to document and report issues with tugs, belt loaders, or cargo dollies, with photo evidence capabilities

• Recognition program for Ramp Services team members who consistently demonstrate proper manual handling techniques when loading baggage and cargo

• Digital safety wallets for Refueling Operators who maintain strict compliance with fuel handling protocols, including proper grounding procedures and PPE usage

• Milestone celebrations when Air Traffic Service teams achieve incident-free periods in tower operations

• Real-time recognition when Aircraft Cleaners properly handle hazardous materials and maintain correct chemical storage protocols

• Safety leadership rewards for Line Maintenance Supervisors who conduct thorough toolbox talks and equipment inspections

• Special achievement awards for Airside Safety Officers who identify and report potential runway incursion risks

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Darwin Pro-subscribers can expect: • 52% increase in hazard reporting across airside operations and maintenance facilities

• 43% reduction in ground support equipment incidents through improved pre-use inspections

• 78% improvement in PPE compliance among maintenance and ramp personnel

• 91% employee engagement in safety recognition program across all aviation roles

• 37% decrease in manual handling injuries among baggage handling teams

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.