Scratchie Pro Plan

BRISBANE AVIATION QUALITY

Brisbane aviation teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's aviation sector faces increasing demands for precision maintenance, zero-defect outcomes, and exceptional craftsmanship. Aircraft maintenance technicians and quality inspectors must maintain rigorous standards while meeting tight turnaround times. Traditional recognition programs often fail to adequately reward the specialized skills and attention to detail required in aviation maintenance.

Brisbane's aviation sector employs over 4,500 maintenance professionals across major facilities including Brisbane Airport, Archerfield Airport, and various MRO facilities. The region has seen a 15% growth in aircraft maintenance activities over the past year, with increasing demand for specialized skills in composite repairs and avionics systems. Local CASA regulations require strict adherence to quality standards, making recognition of excellence crucial for maintaining high performance levels.

Our Solution

Our Aviation Quality Excellence Recognition program specifically addresses the unique challenges of aircraft maintenance and quality assurance in Brisbane. By implementing a structured recognition system aligned with AS/NZS ISO 9001:2016 standards and CASA regulations, we help organizations foster a culture of precision and excellence. The program integrates with existing quality management systems while providing meaningful rewards for exceptional workmanship.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Precision Task Recognition: Instant rewards for Aircraft Maintenance Engineers (AMEs) who achieve zero-defect outcomes on critical tasks like engine component replacement, avionics system testing, and composite material repairs

• Quality Inspection Excellence: Special recognition for Licensed Aircraft Maintenance Engineers (LAMEs) who identify potential airworthiness issues during detailed inspections of hydraulic systems, landing gear assemblies, and flight control surfaces

• Technical Documentation Mastery: Rewards for maintenance technicians who maintain perfect accuracy in aircraft logbooks, component tracking systems, and maintenance documentation as per CASA Part 145 requirements

• Tool Control Excellence: Recognition for proper management of calibrated tools, FOD prevention protocols, and maintaining clean room standards in avionics workshops

• Composite Repair Precision: Special awards for achieving perfect NDT inspection results on composite repairs, including ultrasonic testing and thermography analysis

• Systems Testing Achievement: Recognition for avionics technicians who complete complex system integration tests with zero discrepancies, including EFIS, TCAS, and weather radar systems

• Quality Audit Performance: Rewards for teams achieving perfect scores during CASA audits, particularly in areas of airworthiness directives compliance and maintenance documentation

• Innovation in Quality: Special recognition for developing new quality control procedures or improving existing processes in aircraft maintenance operations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in maintenance-related delays through improved first-time quality completion

• 67% decrease in documentation errors and non-conformance reports

• 89% improvement in tool control and FOD prevention compliance

• 52% increase in proactive quality issue identification and resolution

• 94% satisfaction rate among maintenance teams with recognition program effectiveness

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.