Scratchie Pro Plan

MELBOURNE AUTOMOTIVE QUALITY

Melbourne automotive teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's automotive sector faces increasing pressure to maintain world-class quality standards while managing skilled labor shortages and rising customer expectations. Quality defects and rework costs significantly impact bottom-line performance, with the average automotive facility losing 12-15% of productive time to quality-related issues.

Melbourne's automotive sector employs over 15,000 skilled workers across manufacturing, repair, and maintenance facilities. Recent industry surveys show quality-related issues cost local businesses an average of $2.8M annually. Our program addresses specific challenges faced by Melbourne's automotive workforce, including compliance with Australian Design Rules (ADR) and Victorian automotive repair regulations.

Our Solution

Our Quality Excellence Recognition program transforms automotive quality outcomes through targeted incentives and recognition. By rewarding precision craftsmanship and celebrating quality achievements, we help Melbourne automotive businesses reduce defects by up to 47% while boosting worker engagement and retention. Our platform integrates seamlessly with existing quality management systems to drive continuous improvement.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Precision Assembly Recognition: Instant rewards when automotive technicians achieve zero-defect outcomes in critical tasks like transmission assembly, engine diagnostics, and electronic control unit installations

• Quality Milestone Tracking: Advanced monitoring system for paint shop specialists tracking key metrics including paint thickness consistency, surface finish quality, and clear coat application precision

• Diagnostic Excellence Awards: Recognition program for diagnostic technicians who maintain 95%+ first-time fix rates using OEM diagnostic tools and following manufacturer specifications

• Craftsmanship Certification: Progressive rewards for panel beaters and auto body specialists achieving certification milestones in aluminum welding, composite repair, and advanced structural repairs

• Quality Inspection Incentives: Performance bonuses for quality control inspectors maintaining detailed documentation of pre-delivery inspections, including paint quality, panel alignment, and functional testing

• Zero-Defect Champions: Elite recognition program for production line teams achieving zero quality escapes in critical areas like powertrain assembly, chassis construction, and electrical systems installation

• Client Satisfaction Excellence: Rewards for service advisors and technical specialists maintaining 95%+ customer satisfaction scores while adhering to manufacturer warranty procedures

• Continuous Improvement Recognition: Special awards for team members who implement quality improvements using lean manufacturing principles and Six Sigma methodologies in accordance with Melbourne's automotive industry standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 47% reduction in quality defects across automotive assembly and repair operations

• 38% decrease in warranty-related rework and customer complaints

• 92% employee engagement in continuous quality improvement initiatives

• 43% improvement in first-time quality pass rates for critical assembly operations

• 28% reduction in quality-related downtime and production delays

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.