Scratchie Pro Plan

BRISBANE AUTOMOTIVE QUALITY

Brisbane automotive teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's automotive industry faces increasing pressure to maintain exceptional quality standards while managing high workloads. Workshop managers struggle to consistently recognize and reward precision work, leading to decreased motivation and potential quality issues. Without a structured recognition program, outstanding craftsmanship often goes unnoticed, impacting both team morale and customer satisfaction.

Brisbane's automotive sector employs over 15,000 skilled technicians across 847 registered workshops. Recent market research indicates a 12% annual growth in premium vehicle servicing, requiring increasingly sophisticated quality control measures. Local workshops report a 23% increase in complex electronic diagnostic work, highlighting the need for precision-focused recognition programs.

Our Solution

Our Quality Excellence Recognition program provides a comprehensive solution for Brisbane automotive workshops to celebrate and reward precision work. By implementing structured recognition protocols aligned with industry standards, workshops can systematically identify, measure, and reward exceptional quality achievements. This data-driven approach helps maintain consistently high standards while motivating technicians to deliver their best work.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Precision Work Tracking for certified automotive technicians performing diagnostic procedures on modern vehicle management systems, with instant recognition for zero-defect outcomes

• Digital quality verification system for panel beaters achieving perfect paint matching and finish work, including specific metrics for color accuracy and surface preparation

• Real-time recognition when brake specialists complete perfect caliper rebuilds and rotor machining operations with zero tolerance variations

• Automated rewards for transmission specialists achieving factory-spec clearances during automatic transmission rebuilds

• Quality milestone tracking for engine rebuilders maintaining precise bearing clearances and torque specifications during full engine reconstructions

• Performance recognition for diagnostic technicians who accurately troubleshoot complex electronic systems using manufacturer-specific diagnostic tools

• Excellence awards for automotive electricians completing precise wiring harness repairs and ECU programming procedures

• Specialized recognition program for wheel alignment technicians achieving perfect four-wheel alignment readings within manufacturer specifications

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in warranty claims through improved quality control processes and precision work recognition

• 67% increase in first-time-right repairs across all service categories

• 89% improvement in customer satisfaction scores related to repair quality and reliability

• 52% decrease in rework requirements on complex diagnostic and repair procedures

• 78% boost in technician engagement with quality improvement initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.