Scratchie Pro Plan

MELBOURNE AGED CARE QUALITY

Melbourne aged care teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's aged care construction sector faces unprecedented quality control challenges, with increasing regulatory scrutiny and rising client expectations. Facility managers struggle to maintain consistent workmanship standards across multiple construction projects, while contractors grapple with quality verification and documentation requirements.

Melbourne's aged care construction sector is experiencing rapid growth, with over $2.3 billion in new facility developments planned for 2024. Local regulations require strict adherence to AS 4187 sterilization facility standards and Victorian Health Building Authority guidelines. Our program aligns with Melbourne's unique quality requirements while addressing specific challenges faced by local aged care construction teams.

Our Solution

Our Quality Excellence Recognition program transforms aged care construction quality management through a data-driven incentive system. By rewarding exceptional craftsmanship and monitoring quality metrics in real-time, we help Melbourne aged care facilities achieve superior construction outcomes while reducing defects and rework costs.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Aged Care Construction Supervisors who achieve zero defects in critical areas like nurse call system installations, medical gas pipeline fitting, and infection control barrier systems

• Quality milestone tracking for specialized trades including medical grade air conditioning installations, antimicrobial surface applications, and mobility assistance infrastructure

• Digital documentation system for Construction Quality Officers to verify compliance with AS 1428.1-2009 accessibility standards, including handrail installations, doorway clearances, and slip-resistant flooring

• Real-time quality alerts when Site Engineers complete successful pressure testing of medical gas systems, verification of emergency power systems, and certification of fire safety installations

• Peer nomination platform for recognizing excellence in specialized aged care construction tasks like bariatric room modifications, hydrotherapy pool installations, and dementia-friendly design implementations

• Automated quality compliance tracking for Building Services Managers overseeing nurse station construction, medication room security features, and resident room emergency call systems

• Performance-based incentives for Project Managers achieving superior outcomes in infection control risk assessment (ICRA) implementation during construction and renovation works

• Quality excellence awards for contractors demonstrating exceptional workmanship in specialized areas like negative pressure room construction, clean room installations, and medical waste management systems

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in construction defects related to medical gas system installations and critical care infrastructure

• 67% improvement in first-time quality pass rates for infection control barrier systems and clean room installations

• 52% decrease in rework costs associated with accessibility compliance and mobility assistance infrastructure

• 89% satisfaction rate from aged care facility operators regarding construction quality outcomes

• 78% faster quality verification and documentation processing for critical systems installation

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.