Scratchie Pro Plan

BRISBANE AGED CARE QUALITY

Brisbane aged care teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's aged care facilities face increasing pressure to maintain exceptional quality standards while managing high staff turnover and complex regulatory requirements. Care providers struggle to consistently recognize and reward precision work in critical areas like medication management, mobility assistance, and specialized care protocols.

Brisbane's aged care sector employs over 12,000 workers across 87 facilities, with a projected growth rate of 18% by 2025. Local facilities face unique challenges including high humidity impacts on wound care, increasing cultural diversity requiring specialized care approaches, and complex regulatory requirements under Queensland Health guidelines.

Our Solution

Our Quality Excellence Recognition program transforms aged care delivery by implementing a structured system to identify, reward, and replicate precision work. By focusing on specific care tasks and measurable quality indicators, we help facilities reduce errors, improve client outcomes, and boost staff engagement through meaningful recognition.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Personal Care Assistants (PCAs) achieve perfect medication administration records, including proper documentation, double-checking procedures, and adherence to specific resident requirements

• Quality excellence tracking for Registered Nurses completing wound care procedures with 100% compliance to infection control protocols and documentation standards

• Precision work rewards for Lifestyle Coordinators who successfully implement personalized activity programs meeting individual resident mobility and cognitive needs

• Recognition system for Clinical Care Coordinators achieving excellence in care plan reviews, including comprehensive assessments and family consultation documentation

• Performance tracking for Food Services Staff maintaining precise dietary requirements, texture modifications, and allergen controls

• Quality milestone achievements for Environmental Services Staff meeting infection control standards in high-risk areas using approved cleaning protocols and documentation

• Peer nomination system specifically designed for night shift care workers maintaining precise resident monitoring and documentation

• Excellence recognition for Allied Health professionals achieving targeted resident mobility and rehabilitation goals with complete documentation

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in medication administration errors across participating facilities

• 67% improvement in staff satisfaction scores related to recognition and career development

• 38% decrease in resident incidents through enhanced care quality and attention to detail

• 91% compliance rate with documentation and care plan requirements

• 52% increase in positive family feedback regarding care quality and staff engagement

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.